At Armour Valve, our commitment extends far beyond the initial sale of our high-quality valves, piping, and other equipment. We are dedicated to ensuring customers have the right products and support for their specific needs, particularly for critical applications, and that the products are installed and operated properly for optimal safety, performance, and longevity.
Our valve aftermarket services are dedicated solely to ensuring optimal safety standards and addressing any issues or concerns that invariably occur. We work with our customers to assess risks for their specific equipment and applications and make sure they are aware of any concerns or considerations that could require repair, specific maintenance, or safety checks. We support customers every step of the way, from pre-purchase to installation, repairs and maintenance, as well as training sessions that allow customers to manage maintenance and repairs on their own accord.
Learn more about our valve aftermarket services and the value they provide below.
Unlocking the Full Potential of Your Valves
At Armour Valve, we understand that the efficiency, reliability, and safety of your plant operations hinge not just on the quality of the valves and equipment you use, but also on the excellence of ongoing service they receive throughout their lifecycle. Our commitment to providing comprehensive aftermarket services is designed to ensure your operations run smoothly and efficiently, minimizing downtime, and extending the life of your investment.
We have developed a suite of aftermarket services tailored to ensure that our customers receive the best products and unparalleled support from installation through to maintenance and beyond.
Armour Valve’s service approach involves:
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- Customized Support: Our services are not one-size-fits-all. From planning and valve installation to ongoing maintenance and training, our approach is highly customized to meet your specific needs and operational requirements.
- Continuous Improvement: Your feedback is crucial to us. It informs our continuous improvement processes, allowing us to refine our products and services to better serve your evolving needs.
- Value-Driven Solutions: Beyond immediate repair and maintenance needs, our value-added services, like the Shutdown Lockbox and Toolkits, are designed to support your long-term operational efficiency and minimize downtime during critical maintenance periods.
An Overview of Armour Valve’s Service Offerings:
Planning Services
Choosing the right valves and ensuring they are installed correctly is critical. Our planning services, including purchasing support and post-installation valve health checks, aim to streamline this process, guaranteeing the right fit for your needs and immediate resolution of any issues. We can offer modifications, like add-ons for actuators, to standard supplier offerings to fit your needs. After purchasing, we continue to support our clients by checking in to confirm installation went smoothly and get feedback. Learn More
Commissioning Consultations
Proper valve installation is key to valve performance. Our services include on-site consultation, training, and specialized actuator mounting and testing, ensuring that your valves are set up for success from the start.
We can offer specialized commissioning consultation services for larger critical valves that require precise installation and performance specifications. These on-site consultations not only ensure that critical valves meet specific operational requirements but also aim to enhance overall system efficiency. By identifying and resolving existing issues or inefficiencies, Armour Valve’s expert, factory trained service team helps improve both the performance and durability of individual valves and large systems, ensuring they operate at peak efficiency and reliability. Learn More
Maintenance Services
Operational continuity is our goal with our valve maintenance services. With a range of on-site and in-house valve repair services, along with maintenance training, we provide quick, efficient solutions to keep your operations running smoothly.
Our maintenance program is tailored to fit various customer needs, whether they prefer to undertake repairs themselves or require direct support from our expert team. The program encompasses three main types of repair services: field repair services, where Armour Valve’s technicians perform repairs on-site; supervisory repair, which involves the customer carrying out the repair under Armour Valve’s guidance; and in-house repair services, where valves are shipped to Armour Valve’s facility for more complex repairs.
This latter option is particularly beneficial for urgent repairs, as demonstrated by a case where one of our valves was fixed within a tight two-day deadline, highlighting the efficiency of Armour Valve’s direct shipping service and the availability of spare valves for critical applications. This suite of maintenance services ensures not only fast turnaround times for repairs but also cost-effectiveness and minimal disruption to operations. Learn More
Training Services
Our valve training programs are designed to empower your team with the skills needed for effective valve maintenance and repair. Available both on-site and virtually, with select sessions hosted at Armour Valve’s facilities, trainings can cover a wide range of topics from product-specific instructions to essential safety protocols, particularly for specialized projects like district energy applications.
Emphasizing hands-on and practical learning, Armour Valve aims to empower your team to confidently undertake maintenance and valve repairs themselves when applicable, with additional support available via phone. This blend of training formats ensures that all participants receive the necessary education to manage valve systems safely and efficiently. Learn More
Value-Added Services
Armour Valve distinguishes itself through its exceptional valve service expertise, leveraging the skills of factory-trained and certified technicians to offer reliable maintenance and repair services that are essential for enhancing plant efficiency, reliability, and safety.
Our team goes beyond mere repairs to provide comprehensive on-site and emergency support, ensuring responsiveness to critical needs and schedules while fostering in-house expertise with integrated training programs. Our integrated training and awareness program has proven to add significant value by dramatically enhancing valve repair success rates. Participants in the program have reported up to a 40% increase in successful repairs, resulting in significant cost savings. Learn More
Armour Valve’s Shutdown Lockbox Service
The Armour Valve Shutdown Lockbox service seamlessly combines proactive planning and efficient shutdown management, ensuring a smooth, stress-free process for plant shutdowns, major overhauls, and minor maintenance tasks. By delivering a risk-free consignment inventory of spare parts, complete valves, and essential tools directly to the site, this service dramatically reduces planning efforts and eliminates the extra costs tied to emergency orders and surplus inventory.
Customized support from Armour Valve, alongside a comprehensive suite of customer care services, including annual valve health checks and hands-on training, empowers clients to navigate shutdowns with confidence, significantly mitigating the risk of unplanned downtime and operational disruptions. This initiative underscores Armour Valve’s commitment to innovative solutions that address client challenges, simplify materials planning, and extend product life. Learn More
Continuous Improvement Through Your Feedback
Your feedback is invaluable. It helps us continuously improve our offerings to meet your needs better. We are committed to ensuring that our products and services not only meet but exceed your expectations. We do so by proactively reaching out to our customers for feedback. This way, we can ensure optimizations are made and essential warnings and procedures are in place to prevent user error or other potential issues.
Customized Support Tailored to Your Needs
At Armour Valve, we understand that each facility has unique needs, especially when it comes to critical applications. From the moment of planning and installation to maintenance and training, Armour Valve offers customized support to ensure your valve systems operate at their best.
Our blend of high-quality services, customer support, and value-added offerings is designed to ensure your success. We can offer a custom support strategy to assist you with your needs. Reach out today to learn more about how we can support your operations.
