Our Commitment

We ensure the highest level of customer satisfaction, quality, and health and safety

Customer Satisfaction

At Armour Valve we are committed to fostering enduring business relationships because we know that a customer’s trust must be earned by consistently delivering a high level of service and outstanding product expertise.

Our team works closely with suppliers to ensure that customer needs are met on each and every order. We take pride in knowing that our customers are satisfied with our products and services.

We have consistently received high marks for customer satisfaction
 

100% in 2018
99% in 2019
97% in 2020

Each member of our team is committed to ensuring that we achieve the highest level of customer satisfaction and product and service quality. Armour Valve’s management prioritizes health, safety, and the environment, and we build diversity, equity, and inclusion in our strategy and forward planning.

Quality

Armour Valve has been continuously ISO QA certified since 1997.

By applying the ISO QA framework company-wide, Armour Valve ensures that our customers’ product and service needs are met or exceeded. We carefully evaluate every supplier and product that we recommend by this standard so that our customers never have to compromise on quality.

“Being ISO-compliant has allowed us to better satisfy our customers by providing them with a service backed by a respected quality management system.”

Belinda Chow
Operations & QA Manager

Health, Safety & Environment

We are committed to supplying products and services that help to protect the health and safety of workers and reduce emissions.

Beginning with the Conval Clampseal globe valve, Armour Valve has actively sought to represent products that are inherently safe and reliable. Our portfolio includes products that meet or exceed current industry standards and regulations.

Our range of product experience and depth of application knowledge enables us to draw on best practices and transfer solutions from one sector to another as added value for our customers.

Diversity, Equity & Inclusion

We are passionate about fostering an inclusive workplace that values diversity and celebrates the unique experiences and talents of each individual. Companies that embrace diversity in all forms: age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to deliver better results.

Our inclusive and balanced work environment enables each individual to do their best work in collaboration with our suppliers and in the service of our customers.

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Marc Soucy, P.Eng

Product Applications Engineer & Business Development Manager (Atl Canada)

I am a mechanical engineer with 30 years of plant, sales and service experience. I have been on both sides of the desk and can relate with you when issues arise in the plant. You can trust that I won’t recommend a product unless I know that it will do the job for you.

Marc Soucy, P.Eng

Ingénieur d’applications de produits & Responsable du développement de la région de l’Atlantique

J’ai un diplôme en génie mécanique avec 30 ans d’expérience dans les usines, les ventes, et le service. J’ai été de chaque côté du bureau et je comprends lorsque des problèmes font surface dans l’usine, l’importance que l’on doit y apporter. Vous pouvez être sûr que je ne recommanderai pas un produit à moins que je sache qu’il convient à votre application.